Field Service Management made easy with Acumatica ERP

Field service management solutions help companies manage off-site employees and the resources they need to do their jobs competently. It can be accessed through a mobile device and provides field workers with the ability to view and/or apply changes to components such as schedules, work orders, customer account information, inventory as well as invoices.

With Acumatica Cloud ERP, offered exclusively in Malta by Computime Software, companies can offer more flexibility when providing their service to customers. They can communicate in real time with customers, by providing on-site information about products and repair matters, and offer a more time-efficient service.

The Acumatica Field Service Management edition helps companies improve operational efficiencies by optimising work order routing and technician scheduling, and by providing more timely resolution of issues. It can also be beneficial when it comes to offering an overall better customer service.

About Acumatica Cloud ERP

The Acumatica Field Service Management edition is your linking between field service operations, projects, CRM, order management, and inventory management, providing all the necessary information to produce service appointments from Sales Orders to CRM Cases.

Better business relationships and transactions result from the combination of automated processes, precise data gathering, financial analyses, and forecasting capabilities.

Acumatica Cloud ERP is the answer to your Field Service Management because it allows you to:

  • Use the field services calendar scheduling board to generate daily or weekly timetables mechanically or through drag-and-drop tools.
  • Swiftly capture service needs to reduce the time between call receipt and task assignment.
  • Update developments to diminish response times and costs, resulting in more profits and increased customer satisfaction which provides a competitive edge.
  • Monitor and oversee every aspect of your service or organisation with Acumatica Service Management.
  • Share best practices, systematise manual procedures, and monitor service records by assimilating information, people, and resources.
  • Track resource commitments, match jobs to best accessible resources, and create work orders.

Why Acumatica Cloud ERP?

Whether you want to streamline dispatching, reduce response times, or minimise costs, the Acumatica Field Service edition has you covered with CRM, sales, inventory, purchasing, accounting, and business reporting. It provides a global overview of customer activities so that you can develop the inclusive customer experience and assess customer satisfaction to earn higher periodic revenues and increase your competitive edge.

All your information is easily accessed via the web and fully transportable which is ideal for your field workforce. Unlike other field services software, the user interface delivers a unified conversion between applications, since Field Services Management is part of Acumatica Cloud ERP, not a bolt-on application.

To discover more about how Acumatica Cloud ERP can help your company, contact us today.

Grow your professional services firm with Acumatica Cloud ERP

When looking for ways to help your business grow, it can be somewhat challenging to devote enough time and attention towards your level of productivity and management of customer relationships.

Along with this, it’s important to stay one step ahead of your competitors in terms of pricing, as well as ensuring that you’re reaching your profit targets. Acumatica Cloud ERP offers a solution to service firms all over the world, with a wide range of features that are both customisable and easy to use.

Content and customer management

With financial management tools and a business wiki, Acumatica Cloud ERP offers a complete set of integrated customer solutions which include CRM information about sales, invoices, and contracts in addition to support tickets. A customer’s life cycle or lead is completely captured via a web form, transforming a prospect all the way into a business account.

In this way, every member of your team has access to a 360-degree view of customer activities and records which enable them to learn which ones are the most profitable.

Real time compliance and feedback

With Acumatica Cloud ERP, you can rest easy knowing that each area of your organisation can be accessed in real time. Instead of looking backwards and gathering data, you can view from a dashboard everything that is occurring right here and right now. Configure dashboards the way you want to and obtain advanced reporting and feedback regarding project expenses. This will enable your business to stay at the top of its game by making it easier for you and your team to make decisions based on real time events and developments.

Manage your documents on a unified platform

The Document Management feature is just one of the core tools within Acumatica Cloud ERP that facilitates access to transactions recorded in the system. You can organise different versions of file attachments, arrange storage settings, and create or delete organisation wikis and wiki articles.

Timesheets and contract management

Another core feature is Accounts Receivable. Control the rates for each client with regards to products, labour, and services. Expense reports and timesheets can be uploaded from anywhere and at any time, and even from your mobile device. Customise approvals and your workflow from any location to any specific business.

An efficient and modern cloud ERP can help your professional service firm turn time into money and manage unique activities like staff timesheets and project billing. Discover how Acumatica Cloud ERP can help you reach your goals and optimise the key processes needed to help your organisation run as smoothly and efficiently as possible.

For more information contact our team at Computime Software today.

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Acumatica Cloud ERP for your distribution management needs

Distribution management is the process of making a product or service available for the consumer or business user – it involves overseeing the movement of goods from supplier or manufacturer to point of sale.

Distributors of any size face many of the same global challenges, including rapidly-changing customer demands, complex inventories, and fluctuations in the supply chain. The main task of distribution management software is to help companies manage their distribution activities. Acumatica Cloud ERP offers a distribution management solution that integrates and automates the entire cycle, from quoting to cashing.

Why Choose Acumatica Distribution Management for your business?

Acumatica Cloud ERP enables the organisation to simplify complex distribution processes involving multiple products and suppliers. Here are a few reasons to choose our solution for your distribution management needs:

Minimise costs

Thanks to Acumatica’s all-inclusive user licencing model, Acumatica Cloud ERP significantly reduces the cost to implement our highly flexible, fully-functional distribution software. Moreover, our solution streamlines your business processes, so all your information is in one secure location.

Real time Inventory Management

With the Acumatica Cloud ERP inventory tracking feature, business owners can control system-wide inventory to efficiently manage the distribution process from beginning to end. The best part is that inventory is accessed in real time so you can stay on top of everything, from viewing available stock and expiration dates to reordering quantities across multiple warehouses.

Improve customer satisfaction

Through Acumatica’s availability of accurate real time information, any situation needing attention can be identified and addressed immediately, thus allowing you to provide customer support anytime, anywhere. With its fully-integrated distribution management software that is visible across the entire organisation, customer satisfaction can easily be improved.

Reduce order times

Through the Acumatica Sales Order Management feature, you can improve the order process and eliminate delays by means of the solution’s integrated workflow and automated sales order processing. Acumatica allows you to set rules to optimise the sales management of multiple warehouses from one area. You can split orders, verify credit limits and drop shipments. With Acumatica Cloud ERP’s notifications and alerts, you can always keep on top of, and up-to-date with your distribution business.

Know your true costs

Apart from enabling you to keep track of costs in real-time, Acumatica Cloud ERP allows you to control costs across the entire supply and distribution chain, determining profitability by warehouse, product line, and location.

Acumatica was built for the cloud, runs on any device and has a responsive, adaptive design, meaning the screen resizes based on the device being used, without having to pan or zoom in and out. Computime Software is the exclusive supplier for Acumatica Cloud ERP in Malta.

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Balance your business needs with Acumatica Cloud ERP

Acumatica: The ‘One-Stop Shop’ package

Acumatica is in essence, a comprehensive cloud ERP solution that offers a variety of tools and features for businesses that cater to the needs of different service industries, as well as distribution management and manufacturing management. Acumatica’s solution is an all-in-one, fully integrated package that gathers all your business information in one place to optimise your business operations and improve its flow.

So why should you invest in Acumatica Cloud ERP solution for your business? Let’s take a look at some of its benefits.

1. Workflow automation

One of the best things about this ERP solution is the workflow automation that it brings to your business structure. You can now control all your workflows from a single location and view performance of your business through the information which Acumatica will gather from different locations.

2. Flexibility

Another key feature of this software solution is the flexibility it offers. Since it is customisable to target several industries, it can adapt to both major and minor changes that your business may need. Another element of Acumatica’s flexibility is in that it works with all devices and can be accessed through all web browsers, and since it is a cloud- based ERP system, you can access your business remotely, enabling you to keep an eye on key business operations at all times.

3. Customer management for customer retention

It is possible to add modules like CRM (Customer Relationship Management) as well as integrate other software solutions that may be lying outside your ERP system in loop. As the name implies, this module allows business owners and managers to analyse customer interactions with the goal of improving business relationships and retaining customers.

4. Inventory control for distribution management

Acumatica’s inventory control makes it possible to track and manage all your inventory items seamlessly. This guarantees the smooth running of your business – particularly when it comes to retail companies and distribution management- by ensuring that you are never out of stock.

5. Interactive dashboards for optimised decision making

By means of the tools that Acumatica’s fully-integrated reporting engine offers, decision-making can be expedited. Real-time reports about your overall business or specific departments may be easily retrieved and information can be presented using various visual formats, namely graphs, tables, and charts. Dashboard content is dynamically generated for real-time analytics, thus enabling you to monitor your business performance and improve decision making.

If you are a business owner who would like to be on top of everything; from project accounting and financial management to distribution management and everything in between, then Acumatica is the solution for you. For further information, contact Computime Software – the exclusive distributors of Acumatica Cloud ERP in Malta.

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Enhancing CRM with Acumatica Cloud ERP

The term CRM (Customer Relationship Management) denotes practices, approaches and technologies that companies utilise to manage and analyse customer exchanges and data throughout customer growth, with the objective of improving customer service affiliations and supporting in customer retention and driving sales growth.

CRM systems assemble customer data across different channels – or points of contact between the customer and company – which could include the company’s website, telephone, live chat, direct mail, marketing materials and social media. CRM systems can also give customer-facing staff exhaustive information on customers’ personal information, purchase history, buying preferences as well as concerns.

Components of CRM

Essentially, CRM software fuses customer information and documents into a single CRM catalogue so business users can access and manage it more easily.

As time passed, several supplementary functions were added to CRM systems making them more useful. Some of these functions include recording various customer interactions over email, phone, social media or other channels; depending on system aptitudes, automating various workflow automation processes, such as tasks, calendars and alerts; and giving managers the facility to track performance and productivity based on information logged within the system.

Marketing automation – CRM tools with marketing automation abilities can systematise continual tasks to augment marketing efforts at different points in the maturation.

Sales force automation – sales force automation tools monitor customer communications and automate certain business functions of the sales cycle that are required to follow leads and attract new customers and retain them.

Contact centre automation – formulated to reduce monotonous aspects of a contact centre agent’s job, contact centre computerisation might include recorded audio which assists in customer problem-solving and information distribution.

CRM with Acumatica Cloud ERP

At Computime our Acumatica Customer Management system brings a CRM solution which mechanises your sales procedures, so you can be more responsive to customers and partners or let them to self-serve whenever necessary. Workflow and security give you the ability to tailor endorsements to match your sales process whilst simultaneously supervising authorisations for each screen object and customer account.

Close more sales by means of automate sales, marketing, and customer service. Customer loyalty can be improved through the utilization of a self-service Customer Portal which offers easy access to high-demand information. Acumatica’s web-based CRM applications are ideal for handling leads, contacts, opportunities, and customer accounts.

Why choose Acumatica Customer Management?

ERP and CRM that work in a synchronised manner

ERP (Enterprise Resource Planning) and Customer Management (also called Customer Relationship Management) was built into Acumatica from its inception. It’s not a loosely integrated component like so many other midmarket ERP products. From marketing, quoting and sales to delivery and aftersales support, customer information is always up-to-date and precise.

Cohesive content management

Offering a merged view of all customer records in a single database, Acumatica gives access to all written quotes, invoices. What’s more it also provides support cases to each member of your team through a 360-degree view of all customer activities and archives.

Perceptibility

Help your team by managing forecasts with real-time sales data through dashboards and reports, quotas, and results. The Acumatica Customer Portal lets you communicate and collaborate resourcefully with customers. Supportive tools give customers access to information about their communication with your company and facilitate activities online.

Customer care and support revolves around not only building a good rapport, but also maintaining it throughout by means of the proper tools. Ultimately, it’s only through effective software such as Acumatica ERP, your company’s CRM can be maximised. To discover the above-mentioned benefits of this ERP in Malta and more, contact Computime today!

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