Field service management solutions help companies manage off-site employees and the resources they need to do their jobs competently. It can be accessed through a mobile device and provides field workers with the ability to view and/or apply changes to components such as schedules, work orders, customer account information, inventory as well as invoices.
With Acumatica Cloud ERP, offered exclusively in Malta by Computime Software, companies can offer more flexibility when providing their service to customers. They can communicate in real time with customers, by providing on-site information about products and repair matters, and offer a more time-efficient service.
The Acumatica Field Service Management edition helps companies improve operational efficiencies by optimising work order routing and technician scheduling, and by providing more timely resolution of issues. It can also be beneficial when it comes to offering an overall better customer service.
About Acumatica Cloud ERP
The Acumatica Field Service Management edition is your linking between field service operations, projects, CRM, order management, and inventory management, providing all the necessary information to produce service appointments from Sales Orders to CRM Cases.
Better business relationships and transactions result from the combination of automated processes, precise data gathering, financial analyses, and forecasting capabilities.
Acumatica Cloud ERP is the answer to your Field Service Management because it allows you to:
- Use the field services calendar scheduling board to generate daily or weekly timetables mechanically or through drag-and-drop tools.
- Swiftly capture service needs to reduce the time between call receipt and task assignment.
- Update developments to diminish response times and costs, resulting in more profits and increased customer satisfaction which provides a competitive edge.
- Monitor and oversee every aspect of your service or organisation with Acumatica Service Management.
- Share best practices, systematise manual procedures, and monitor service records by assimilating information, people, and resources.
- Track resource commitments, match jobs to best accessible resources, and create work orders.
Why Acumatica Cloud ERP?
Whether you want to streamline dispatching, reduce response times, or minimise costs, the Acumatica Field Service edition has you covered with CRM, sales, inventory, purchasing, accounting, and business reporting. It provides a global overview of customer activities so that you can develop the inclusive customer experience and assess customer satisfaction to earn higher periodic revenues and increase your competitive edge.
All your information is easily accessed via the web and fully transportable which is ideal for your field workforce. Unlike other field services software, the user interface delivers a unified conversion between applications, since Field Services Management is part of Acumatica Cloud ERP, not a bolt-on application.