Qualities every live dealer should have

Live casinos are a huge draw for the more sociable online gamer – they provide the opportunity to play against other people rather than a machine. Moreover, the player can get a real life casino experience from the comfort of their own home. Professional and experienced croupiers are an important piece in making a live casino authentic and enjoyable for your players. Find out some of the most important qualities that every live dealer should have below, along with information on how AXON Gaming’s live stream monitoring solution can improve real-time player engagement.

 

Knowledge of the rules

It would be quite embarrassing for the live dealer in question should his or her players appear more informed than the person in charge of conducting the game. Not only must they know all the rules, they must also be able to articulate them to participants of all skill levels.

Good communication skills

A lively and entertaining personality goes a long way – after all, casinos are there for people to have fun! A professional croupier should know how to build good rapport with players, as well as ensure that everyone is having a good time, even if they lose. Experienced dealers know how to engage every person at the table by asking their name and where they come from, ultimately making them feel welcome.

Mechanical skills

Handling payouts to winners and shuffling cards in a smooth and tight manner does not only improve the experience for players but also boosts the reputation of the casino. A good understanding of these skills can also help to avoid giving craftier players an unfair advantage. The dealer is responsible for knowing when to split the pot, along with cashing in or cashing out players at appropriate times during the game.

Diplomacy and restraint

A key responsibility of a professional croupier is knowing how to resolve conflicts should they arise between players. They should act objectively in the face of irate customers, without showing any bias or preference to any player. The ability to think analytically with speed and accuracy will also help people feel more comfortable about placing their confidence in you.

Optimise real-time player engagement with AXON Gaming

Take a more proactive approach towards live dealer games with AXON Gaming’s live stream monitoring solution. This software solution is able to:

• Predict and alert the appropriate staff when tables are experiencing performance issues
• Inform players of any incidents and trigger inconvenience bonuses
• Measure the quality and availability of online video by checking all the streams on the ECN (Electronic Communication Network)
• Provide notifications if the system is down, and push players onto duplicate or alternate streams based on performance
• Generate reports to identify trends in the general performance of the ECN, along with showing the up-time percentage of each feed

Boost player retention by making your live casino the best gaming experience possible with AXON Gaming. For more information, contact us at Computime Software.

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The ins and outs of responsible gaming

iGaming has fast become one of the most popular pastimes over the last 10 years or so, with the industry currently enjoying massive growth and success across the globe. Having said that, it’s important for industry providers to protect their players and to respect high standards of quality. Whilst gambling is ostensibly a recreational activity, to some it may become dangerously addictive and can have serious effects on their personal or professional lives. Read on to find out how and why responsible gaming is vital and how AXON Gaming helps you comply with its principles.

 

Underage gambling

The law prevents those under 18 years from gambling with real money. Underage gaming is one of the major areas that responsible gambling falls under, and gaming operators must take the most stringent of measures to ensure that their customers are all of legal age.

Protection against crime and money laundering

As with any activity involving the transfer of money on the web, online gambling is vulnerable to hackers and criminals who can easily target personal details belonging to registered users. Full AML compliance must be carried out to detect and block any suspicious activity, with components designed to perform risk assessment, KYC requirements, and player profiling.

Secure payments and transactions

Security tools must be implemented to provide a reliable and safe software platform that players feel comfortable using. Any financial details and personal data must be fully protected.

Data protection

Online operators must ensure that personal details belonging to their customers is kept private from third parties and other potentially harmful sources. Unauthorised disclosure of numbers, addresses, names, and email addresses is a serious breach of trust on the company’s part, and it can have severe repercussions for all parties involved.

Safeguarding the vulnerable

Player activity must be recorded in such a way that it gives companies an idea of their gambling behaviour. If larger deposits or withdrawals are being made on a more frequent basis, then the player in question should be alerted and informed. Deposit limits, self-exclusion procedures, and time-out options should all be available for access within a user’s account.

How can AXON Gaming help?

AXON Gaming assesses online player gambling habits to highlight early indications of problem gambling. It also gives iGaming companies ideas on how to specifically market based on a player’s risk profile. AXON measures various types of player data including intensity, risk, volume, and change for better analysis.

We offer a range of rules and alerts within AXON to help manage the responsible gaming aspect of their operation. These automations provide our iGaming clients with control through the live monitoring of potential player issues where their gambling behaviour is problematic. Some of the areas we cover are:

• Session time limit
• Deposits limit
• Loss limit
• Wagering limit
• Timeout
• Self-exclusion

For more information on how AXON Gaming can enhance your responsible gaming requirements, contact Computime Software. Don’t forget to follow us on FacebookTwitterGoogle+ and Linkedin.

Which iGaming employee are you?

Free breakfasts, beer Fridays, and bean bags – who wouldn’t want to work for an iGaming company? iGaming companies pride themselves on offering excellent perks and conditions, as well as a great work environment. Yet one of the factors that holds the most weight when it comes to job satisfaction is the people you share your space with. Here are a few iGaming employee archetypes you may identify with and are very likely to find yourself working alongside in the iGaming industry.

 

1. The Hippie

He walks around in Hawaiian shirts, shorts, socks and bed slippers. Yes, bed slippers. This free spirit couldn’t care less about self-grooming and looking presentable if he tried. Comfort, after all, is key when you’re stuck inside an office for 9 hours.

2. The Immaculate

A stark contrast from the hippie, The Immaculate iGaming employee generally hails from the North and holds a high position within the company. This Swede or Dane comes in the form of a briefcase-holding, loafer-wearing man with slick gelled-back hair. The female version is no shabbier, leaving the house looking like she’s spent hours getting ready. Everyone else at the office either envies or rolls their eyes at her perfectly-waved hair and flawlessly applied make up.

3. The Ghost

There’s always the one who is not there to muck about; he is there to get a job done. He only speaks when he really has to, and if he can get out of joining unnecessary, out-of-office social activities, you can bet he will. The Ghost generally has a techy job in programming or something legal and sombre, such as AML compliance or fraud detection.

4. The Player

This one is there to dive into the international dating pool. While the majority of iGaming companies are owned by Scandinavians, the nationalities of their employees are diverse. The player gets with the Italian content writer on Monday, the Japanese graphic designer on Wednesday and the Hungarian SEO expert at weekends.

5. The High Society

This one orders Moët et Chandon and makes sure everyone on his social media accounts know it with the help of photo evidence. The High Society would rather be caught dead than be seen anywhere outside the VIP area at any event.

Needless to say, this list is by no means exhaustive. In the iGaming world especially, the variety of employees is almost as vast as the users who play their company’s online games!

As a leading provider of industry-specific software and solutions, our team at Computime Software are proud to distribute AXON Gaming – a fully-integrated system that enables iGaming companies to track and act upon critical data in real time, from one central location. AXON Gaming empowers business owners to easily create their own automations based on any player behaviour imaginable, and optimises player retention through player segmentation.

Contact us for more information on how we can take your iGaming business to the next level!

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Optimise your acquisition strategy with AXON Gaming

With the continual growth and constant advancements being made in the competitive world of iGaming, it’s becoming more and more challenging to attract players of high quality whilst getting a good return for your marketing budget. A good acquisition strategy should also re-engage formerly disinterested customers and prioritise player retention, making sure that they are well looked after and giving them enough reason to stay. So, how you can stay one step ahead? Well, with AXON Gaming, of course!

 

Affiliate marketing optimisation

 Bonus sites, SEO, PPC, web advertising, and community affiliates are all examples of how iGaming operators can partner with other networks to attract new players. With any acquisition strategy, it’s important to build relationships with sites that are reputable, and which will give you a valuable and long-term partnership.

Bonuses and promotions

 A rewarding welcome bonus or an attractive offer on signing up are guaranteed ways of driving new players to your brand. New promotions can also bring back older, previously dissatisfied customers, and can help retain existing ones. Prizes and rewards can also be launched with the unveiling of new games, such as the chance to win free spins or reload bonuses.

So, how does AXON Gaming tie all of this together?

 Operating in real time, AXON Gaming tracks your acquisition traffic from all sources and monitors player value in order to give you an immediate view into ROI. This enables you to determine which new player traffic sources are worthwhile spending your budget on, and which ones to turn off. Take it one step further and AXON uses the data collected from your traffic sources enabling you to automate customised bonus campaigns based on player personas and journeys.

3 key takeaways with AXON Gaming

  1. Optimises bonuses by monitoring player data from campaigns, allowing you to gain an insight into what is working towards your KPIs.
  2. Guides you on where to invest and how to achieve maximum profit from campaigns by tracking information from each acquisition source.
  3. Evaluates how effective a campaign is by creating event triggers through player segmenting and journey maximisation.

For more information about AXON Gaming and how it can help your acquisition strategy and increase your revenue, contact Computime Software. Remember to follow us on FacebookTwitterGoogle+ and Linkedin for more of these updates.

Debunking Common ERP Myths

Since its introduction in the ‘90s, ERP (Enterprise Resource Planning) software has become a multibillion-dollar business and is now considered a necessary management tool. However, along with its growth and increase in popularity, various and recurring misconceptions about ERP systems have also evolved. Computime Software, sole distributors of Acumatica Cloud ERP in Malta, debunk 3 common myths about ERP.

1. Customisation is difficult

ERP is all about change and adaptability. Modern systems not only record but analyse operations to allow for customising after implementation. It is actually necessary to customise your ERP system to meet your business needs. The trick is to limit the customisations to a minimum.

2. ERP systems are expensive

What actually drives the price up is inadequate preparation when setting up business requirements or choosing a system which includes unnecessary functionality. Setting a scope that is too broad or requiring changes along the way run up costs. In reality, however, it may turn out to be more expensive to continue to run your business using a legacy system or Excel spreadsheets rather than employing an integrated solution across your firm. It is therefore imperative for buyers to inform themselves about ERP systems and to be cautious about relying on faulty information when making purchasing decisions.

3. ERP systems only suit larger companies

As is often the case with new technology, it was indeed larger organisations that embraced ERP. However, current designs work just as effectively for smaller firms. Regardless of a company’s size, most businesses require a purchasing function, an accounting function, CRM as well as specific business-vertical requirements. A main feature of ERP systems is that all of these functions are integrated, and that is a universal organisational need.

A robust ERP system will optimise operations, promote closer relationships between business functions, and provide business insights that will increase profitability through data transparency. ERP systems facilitate the decision-making processes and its transactional database is viewed through functional dashboards. At Computime Software, we are successful when implementing Acumatica Cloud ERP as it supports the unique needs of various industries through its integrated solutions – such as financial management, project accounting, distribution management, and customer management.

There are a number of factors you’ll need to consider before embarking on your ERP implementation, and our seasoned consultants at Computime Software are more than happy to guide you. As a leading provider in business solutions, we are knowledgeable and fully-equipped to provide you with relevant information on the measures required to help your business grow.

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